How can I know the status of my order?

All users have the option to track their orders by clicking on Track Order. The user has to enter the email address used while placing the order and the order number to track the order.

What happens if my order is lost in transit?

In the unlikely event that an order gets lost during transit, we wait for 15 days to track your lost order and if we are still unsuccessful, then we process your refund through the payment mode that you had opted for at the time of placing the order.

Where do you deliver within India?

Currently, we deliver to selected cities within India. Please check if we deliver to your PIN code/city by entering it on the product page/shopping/cart checkout page. If there is no courier service available in your area/city, we apologize for the inconvenience caused.

I live outside India. Can I order something to be delivered in India?

Yes, you can order something to be delivered in India as long as you provide a valid shipping address within India. Also, kindly note that we deliver only to selected cities within India. To check whether we deliver to your desired area/city kindly enter your pin code on the product page/shopping cart page/checkout page.

Do I need to pay shipping/delivery charges?

There are no shipping/delivery charges within India. For information on shipping charges for international orders please click here.

How soon will I receive my order?

The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the domestic order is delivered within 5-7 working days of you placing the order. For international orders, please see the Time to Deliver section under the Shipping Policy section.

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